FAQ

GiftCard Mastercard or VISA

What is GiftCard Mastercard/VISA?

GiftCard is a prepaid non-reloadable MasterCard or VISA card with the card number, expiration date, card verification code (CVC) and logo of MasterCard/VISA printed on the front side.

Where can I use the GiftCard Mastercard/VISA?

GiftCard can be used for purchases online and in stores, everywhere Mastercard/VISA is accepted. Make sure you know your balance before shopping - the merchant may not be able to provide you with this information.

How does GiftCard Mastercard/Visa work?

GiftCard can be used for purchases online and in stores, everywhere Mastercard/VISA is accepted. Make sure you know your balance before shopping - the merchant may not be able to provide you with this information.

How much does GiftCard Mastercard/VISA cost?

The GiftCard GiftCard Mastercard/VISA issuing fee is 5 EUR (incl. card personalization, a slick package and a standard shipping).

Is there a maximum amount that could be loaded on the GiftCard Mastercard/VISA?

GiftCard Mastercard/VISA, bought through GiftCards.eu can be loaded with up to 250 EUR. To see the limits for different currencies, check the Tariff.

How many cards can I buy with a single order placed through GiftCards.eu?

You can buy maximum 20 cards with total amount up to 1000 EUR.

In which currencies can a GiftCard Mastercard/VISA be ordered?

GiftCard Mastercard/VISA can be issued in EUR, GBP, USD, RON and BGN.
Cards in different currencies cannot be placed in the same order.

How can I order a personalized GiftCard Mastercard/VISA?

You can order a personalized GiftCard with an unique photo of yours or select a design from our list thoughtfully prepared for any occasion. Personalize the gift during your order by adding a cardholder name and greeting on the card as well as a greeting on the package.

How do I activate my GiftCard Mastercard/VISA?

You need to activate your GiftCard in order to use it.

There are 2 EASY ways for activation:

Activate Online

Activate with an SMS

How do I check the balance of my GiftCard Mastercard/VISA?

Go to section 'Check Balance' in GiftCards.eu and follow the instructions.

 

The GiftCard balance is not enough to cover my purchase. Can I still use my GiftCard Mastercard/VISA?

Yes, you can still use your GiftCard Mastercard/VISA. Just tell the cashier in advance how much to deduct from your GiftCard and how much you will pay using an alternative payment (i.e. another card, cash etc.). Note that split payments may not be supported by all merchants.

Shopping in different currency?

You can shop in currency other than the currency of your GiftCard Mastercard/VISA. Please note that the transaction will be converted according to the Mastercard/Visa exchange rate.

Are there any fees associated with the GiftCard Mastercard/VISA?

There is no fee for shopping with your GiftCard.
After a 6-months gratis period, a monthly service fee is applied to the remaining balance of the GiftCard until the balance is fully depleted.  For additional information, check the Tariff and our Terms and Conditions

My GiftCard Mastercard/VISA is lost or stolen. What should I do?

Contact us immediately (24/7) at +359 700 13 444 (or support@giftcards.eu) to report lost or stolen card.
Once we make sure that you are either the buyer or the recipient, your GiftCard Mastercard/VISA can be reissued. Check our fees in the Tariff.

How long can a GiftCard Mastercard/VISA be used?

All the cards are produced with an expiry date set at least 2 years from the issuing. To make sure your card is valid, check the expiry date written on its front side.  
Once the remaining balance is fully depleted, the card will be automatically closed.

Can I redeem E- money from my GiftCard Mastercard/VISA?

In order to transfer the funds from your GiftCard to a bank account of yours, we need to receive a written request from you at support@giftcards.eu. After you provide us with all of the required information, we will initiate the operation. Check our fees in the Tariff.

GiftCard Private Label

What is GiftCard Private Label?

GiftCard Private Label is a prepaid card, that can be spent only in the store/s of the merchant, whose logo is printed on the front side of the card.

 How does it works?

The card is loaded with amount of buyer`s choice at the moment of the purchase. The recipient can use the card in every store of the merchant`s chain. The card is valid until expired or until the balance is depleted.

How much does GiftCard Private Label cost?

The issuing price of GiftCard Private Label is defined by the merchant. In all of our programs the cards are sold without issuing fee, the consumer has to pay only the value of the card.

Do I need to activate my GiftCard Private Label?

You need to activate your GiftCard Private Label in order to use it.

 There are 2 EASY ways for activation:

Activate Online

Send an SMS

How do I check the balance of my GiftCard Private Label?

Go to section 'Check Balance' in GiftCards.eu and follow the instructions.

 

Are there any fees associated with GiftCard Private Label using?

The Tariff may vary depending on the merchant.

How to become a Private Label partner?

The Private Label GiftCards can be redeemed only at your business locations and that makes them a powerful marketing tool for your business. Sell them to your customers or use them as an incentive for marketing campaigns and promotions. Either way, they will help you attract new customers, boost sales and revenue.
Find more information in section Partners.
Any questions? Don`t hesitate to contact us at sales@giftcards.eu