The GiftCard team will deliver your order to an address of your choice according to our delivery terms. We use the best couriers to ensure your shipment arrives on time. Information about the selected delivery method, price and tracking the shipment can be found in your profile.
The delivery time starts from the moment the card is handed over to the courier. Once the GiftCard leaves our office, the delivery time is up to 2 business days.
Deliveries to mailboxes are not performed.
The shipping cost is calculated according to the official courier prices and is included in the total amount of your order.
| Zone | Fee |
|---|---|
| Bulgaria | 4.80 BGN |
| Europe - courier zone 2 (Greece, Hungary, Romania, Slovakia, Slovenia, Belgium, Germany, Luxembourg, the Netherlands) | 10.00 EUR |
| Europe - courier zone 3 (Austria, Czech Republic, Denmark, France, Italy, Poland, Spain) | 12.00 EUR |
| Europe - courier zone 4 (Croatia, Finland, Ireland, Latvia, Liechtenstein, Norway, Portugal, Sweden, Switzerland, Estonia, Lithuania, Cyprus, Malta, Iceland) | 15.00 EUR |
| Europe - courier zone 9 (French Guiana, Martinique, Mayotte, Reunion, Saint Maarten, Guadeloupe) | 18.00 EUR |
| Distance charge - applies to deliveries to remote and hard-to-reach areas. The distance fee is added to the cost of the courier service for delivery to the relevant area after submitting the address to the courier. | 10.00 EUR |
*The above prices concern orders up to 10 cards
Once your order is placed, email notification with order details will be sent to you. Your orders will be approved after completion of the customer identification procedure, which is performed once during the initial registration and/or upon a change in your personal data.
The cards ordered from GiftCards.eu are placed in the package of your choice and are well protected by a standard delivery envelope.
The GiftCard team chooses which supplier will deliver your order. Some of our deliveries require the signature of the recipient. The courier will make 3 attempts to find the recipient at the address you specified, after which the shipment will be sent back to us. In this case, the customer can choose: to pay for a new delivery or to cancel the order by requesting e-money redemption, according to the applicable General Terms.
Upon delivery return the buyer will be informed via e-mail.
You apply for electronic money, therefore, you must verify your identity. Your orders will be approved after completion of the customer identification procedure, which is performed once during the initial registration and/or upon a change in your personal data.
With the order you create an account on www.giftcards.eu.
Your order will be processed within 24 hours during business days. You will be notified by email in case additional documents are required or when the card has been issued.
In case you place an order during the weekend or a holiday, your order will be processed on the next business day.
Once you receive an email confirming that your card has been issued, you can send the card to end recipient's email by logging into your account, opening your order and clicking the Send button.
Important! You are able to send the invitation for a virtual card to your own email address, but it cannot be forwarded to another email.
We have added email notifications to help you get through the order process as quickly as possible. The communication with us by email will go through the following steps:
- information about your order details;
- necessary documents for identification and/or update of personal data;
- confirmation of card issuance and card delivery.
There is no charge for delivery of virtual cards.
Once the card is emailed, you cannot cancel your order or request card reissue, because the virtual card has already been delivered to its final recipient. In your account on www.giftcards.eu you can check the card status and its activation date.
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